Connecting Zoom

When you connect Zoom, Rep·Ramp finds your new cloud recordings, takes Zoom's transcript (or, if there isn't one, the recording's audio) and grades the call like one you uploaded: a score, what went well, what to fix, and a practice drill for it.

Rep·Ramp only reads. It never creates, changes or deletes anything in your Zoom account.

• A Zoom account with cloud recording (a paid Zoom plan). Recordings saved to your computer can't be imported; upload those on the Calls page instead.
• For Zoom's transcript, turn on Settings → Recording → Cloud recording → Create audio transcript in Zoom. Without it, Rep·Ramp transcribes the audio itself.
• A Rep·Ramp plan that includes Integrations (Pro, or membership of an academy).
• Only record calls where everyone knows they are being recorded.

• Sign in to Rep·Ramp and open Integrations (from your account menu).
• On the Zoom card, tick the box confirming everyone on your imported calls knows they are recorded.
• Click Connect Zoom and sign in to Zoom.
• Zoom shows what Rep·Ramp may read: your Zoom profile, and the list and files of your cloud recordings. Click Allow.
• You're back on Integrations, and the Zoom card shows the connected Zoom account.

• New cloud recordings are imported automatically, about every 4 hours (every hour for academies on the new Calls page). To import straight away, click Import on the Zoom card.
• Recordings shorter than 2 minutes are skipped by default, so short check-ins aren't graded.
• Imported calls appear on your Calls page and are graded within a few minutes. Your academy's managers can see them, as with any call you add.
• To have an imported call deleted, email support@repramp.app from your account email.

From Rep·Ramp: open Integrations and click Disconnect on the Zoom card. No more recordings are imported. Calls already imported from Zoom are deleted after 30 days, unless you reconnect before then.

From Zoom: sign in to the Zoom App Marketplace, open Manage → Added Apps, find Rep·Ramp and click Remove. Rep·Ramp deletes the connection and every call it imported from your Zoom straight away.

Rep·Ramp keeps your Zoom name, email and account ids (to show which account is connected), encrypted access tokens, and the transcript or audio of each recording it imports. They are used only to grade and coach your calls, and Rep·Ramp never sells them or uses them to train AI models. The services that transcribe and grade calls for us are listed in our privacy policy at /privacy.

Questions or problems with the Zoom connection: email support@repramp.app.