Rep·Ramp for sales teams: see it on your own calls. Book a demo →

FAQ

Questions, answered

Everything about grading, practice, plans, teams and your data.

The platform

What is Rep·Ramp?

A sales training platform for closers, setters and the teams that coach them. You learn with short courses, practice against AI buyers, upload real calls for a strict AI scorecard, and get coaching on the one thing to work on next.

Is it for individual reps or for teams?

For sales teams and academies. Managers build training and assign it, reps practice and get their real calls graded, and the team sees who to coach next. Reps join through their team's invitation.

What are courses and certifications?

Courses are short lessons, each followed by practice against an AI buyer. Certifications are paths of courses, drills and a mock call that you pass to earn a certificate. Rep·Ramp includes courses for setting, closing, objections, money conversations and follow-up.

What is an AI practice partner?

A buyer persona the AI plays on practice calls: a role, a situation, the objections they raise and a voice. Pick one to practice with, or let a drill choose. Academies can create their own from a description.

Grading

How does the grading work?

We transcribe the call, separate the speakers, work out which one is you, and measure your talk-to-listen ratio from the audio. Then the call is graded against a strict rubric for its type: closing, setting or follow-up.

What are the seven categories?

For closing calls: opening and frame control, discovery and pain, presentation and bridge, objection handling, closing and urgency, tonality and frame, and talk/listen ratio. Setting and follow-up calls have their own seven.

How strict is it?

Strict on purpose. 90+ is exceptional, 75–89 is strong, 60–74 is average and under 60 has significant issues. Most reps land between 40 and 65 at first, which is the point: you see exactly what to fix.

How long does grading take?

About a minute for a typical call once it's uploaded. Long recordings take a few minutes to transcribe.

What files can I upload?

Audio and video (MP3, WAV, M4A, WebM, MP4, MOV), transcripts (TXT, VTT, SRT), pasted text, or a link to a recording on Google Drive, Dropbox or a direct URL.

Does it work for calls that aren't in English?

Grading is built and tested for English calls today.

Can it tell which speaker is me?

Yes. It works out which speaker is the rep from the conversation. If you paste a transcript, speaker labels help.

Can I grade a call without signing up?

Yes. The free demo grades one pasted transcript without an account.

What is the killer moment?

The single point where the call turned: what happened, and the ripple effect it had on the rest of the call. It's often earlier than you'd think.

Does it work on my phone?

Yes. Rep·Ramp runs in your phone's browser, so you can upload recordings and practice by voice on the go.

Practice and coaching

What is AI practice?

Roleplay calls with AI buyers, by voice or text. Drills train one skill at a time with a guide you can follow, sequences string drills together, and full calls, objection blitzes and the Gauntlet test everything at once. Every session is scored.

What is the AI Coach?

On Pro, a chat under each scorecard and the Ask page: ask anything about your calls, like "what should I have said when they mentioned the price?", and get answers grounded in your transcripts. In an academy, managers can teach it how they sell.

Can I tell it what I sell?

Yes. Add your role, what you sell and your sales methodology in Settings, and grading takes them into account.

Do you have scripts and playbooks?

Pro includes the full playbook library. In the Toolkit, My scripts lets anyone save their own scripts and have AI format them for live calls, and academies share links, documents, scripts and policies with their reps.

Plans and billing

How much does it cost?

Team is $1,500 a month for up to 5 reps. Scale is $3,000 a month for up to 10 reps. Enterprise, for 11 reps and up, is an annual agreement priced by seat. Book a demo and we'll match the plan to your floor.

How is it billed?

Team and Scale are billed monthly, and you can cancel with 30 days notice. Enterprise is an annual agreement.

Who counts as a rep?

Anyone who takes sales calls: closers and setters. Managers don't take a seat, and students in training are counted separately.

Can we add reps later?

Yes. Move up a plan when your floor grows, or talk to us about Enterprise for 11 reps and more.

How do we get started?

Book a demo. We'll walk you through it with your own script, then set up your academy with you: branding, training and your first drills.

Can individual reps sign up?

Not right now. Rep·Ramp is sold to sales teams and academies, and reps join through their team's invitation.

Academies and teams

How do academies work?

After a demo we set up your academy with you. Your reps join with an invite code or link, or by email invitation. Students can be added separately for training only, and managers don't take a seat.

What can managers do?

Build courses, drills, sequences and certifications, assign them with due dates, and follow progress. Review the team's calls, see a team call score and the patterns across calls, and assign practice from a moment in a call. Managers can also set up the AI coach with their own grading sections and coaching rules.

Can scorecards post to Slack?

Yes. Team and individual scorecards can post to Slack, Discord or any webhook (like Zapier), and teams get a Monday digest.

Privacy and data

Who can see my calls?

Only you. If you're on a team, your team's owners and managers can see your graded calls. Nothing is public unless you create a share link, which shows the scorecard but not the transcript or recording.

Do I need consent to record calls?

Yes. Recording laws vary by location, and many require everyone's consent. Make sure you have it before uploading a call.

Do you train AI models on my calls?

We don't. Your calls are sent to our AI providers only to transcribe and grade them for you. The privacy policy lists who they are.

Can I delete my data?

Yes. Email us and we'll delete your account and your calls.

Jobs and integrations

What is the job board?

Remote closing and setting roles with pay ranges. Anyone can browse; Pro unlocks every apply link and job alerts. A Get Hired profile shows hiring teams your verified call scores.

Which tools do you integrate with?

Fathom, Zoom cloud recordings, Close.com and CallRail (calls import and grade automatically), Slack, Discord and Zapier or any webhook. More are on the way.

Find out what your team's calls are really scoring

Book a 30-minute demo and we'll walk you through it with your own script and your own calls.